General Information


INQUIRIES to:                     

Production Time
Production time is 5-7 business days.

The setup fee on all new art is a $60(v) for standard products and for signage $100(v).

Personalization, up to 2 lines,  is in included in pricing on all products*. Additional lines of personalization is $2(v) per line.
*Gift products pricing does not include personalization but is $2(v) per line.

There is n/c for the 1 proof. Revisions thereafter are $20(v).

On all orders, payment is due at shipping.

FOB Indiana from 46037.

Most items can be ordered RUSH if shipment is needed within 5 days of PO submission. Our customer service team can provide more detail and availability to help meet your need.  Rush fee is $75(v)

Repeat orders/Reorders
We welcome and appreciate repeat orders and a new setup fee is not required.
For reorder quanities less than 25 there is a run repeat fee of $15

Less than minimum
On most products less than minimum qty orders may be available with a fee of $32(v).Our customer service team can provide more detail.

Minimum order amount
We do have a minimum order amount requirement of $25.

Art Requirements
Vector art in PDF, AI, EPS preferred. Artfiles for laser engraving must be in black and white.

           SEND ORDERS and ART to


                                        ADDITIONAL INFORMATION

Name Badge reorders have a $15(v) run charge
Perpetual Plaques-small name plates:
Ordered and engraved with order $10(r);
Ordered in a release program $15(r);
Ordered as needed $20(r).
S & H not included

We offer complete fulfillment services, insertion, label management, order sort and prep, drop ship, product storage, gift boxed, etc..

We have complete fulfillment capabilities to manage release programs
Program duration of 1 year or special arrangements can be made

Art fee charge per hour $125/hour(v)
Text Data: Specify names of all fonts used in artwork
If not print ready: send text laid out, line breaks, art placement, font choice, font size, etc.
All artwork is subject to factory approval
Full Color Processes:
Submit high-quality color photos and digital images
Exact color matches cannot be guaranteed
Minimum 300 dpi - to size of product
Vector Art file: .EPS, .AI, or .PDF file
Laser Engraving Process:
File Formats: Adobe Illustrator CS6; Photoshop C6, Vector
Art must be saved in black and white vector line art mode

International Shipments we do not offer international shipping-
If provided with all shipping labels and export docs we can ship from our location
Chargebacks, duties or taxes may be billed to the distributor up to 90 days or more
2nd/3rd Party shipper fee is $10  and there is a $4 fee for each additional carton
Address Correction charges from UPS/FEDEX will be invoiced at $25/ea
Shipping charges are all subject to dimensional measurements
Split Shipments are available at $5.50 per destination.
Shipping and handling are pre-paid FOB Indiana, with itemized charges added to the final invoice.
Shipping estimates are only estimates and can vary 25% + due to fluctuating shipping rates

                                                  TERMS and CONDITIONS

Orders submission is not complete until an order acknowledgement has been sent from PlaqueMaker PLUS
Inventory Availability While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.
Pricing is subject to change without notice. Please call to verify the pricing 800.367.5556 or email inquiry to
All sizes, weights, capacities, dimensions and imprint areas listed are approximate. 
Reorders can vary in art and material due to time.

Sample Policy 
Blank or random samples under $10(z) will be billed at n/c.
Blank or random samples over $10(z) will be billed at EQP.  S & H fees apply.

Changes to an order All order changes must be received via email or fax.
Verbal order changes will not be accepted or acted upon

Order Cancellation must be received in writing and will incur a $40 minimum charge .All costs incurred prior to order cancellation will be charged and the material is fee is 18%.

Damaged/Missing product shipments
Carefully inspect your order immediately to assure damage did not occur during shipment.  
Sender has to be notified by 15 days for damaged shipment claims to be addressed.
If damage occurs contact our customer service department immediately.    
Photos need to be taken upon arrival of exact packaging and condition.
Claims are not possible if any reshipment has occurred.
The FEDEX or UPS account charged for the shipping is responsible for filing a claim with the shipping courier.
PlaqueMakerPLUS cannot file a damage claim for a shipment not shipped on the PlaqueMaker PLUS shipper account. 

No shipments will be accepted without prior approval.
Blank product approved for return will be subject to a 15% restocking fee.
Personalized product is not available for return

Over/Under Policy
Orders are subject to a 5% over run or under run of the ordered quantity.

Payment is due upon shipping unless credit terms have been authorized.
Credit Card Payments will incur a 3% charge if invoice is paid past due date.
Finance Charges of 1.5% will be added to invoice per month after due date

NSF returned checks will be charged $45
Trademarks All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to the trademark or artwork rights. All logos in our catalogs or on our websites are for display purposes only. No endorsement of products should be implied. Products and logos shown on website or in any printed material appear solely to illustrate the basic products and decorating options and are not intended to suggest that they were designed by PMP and they are not available for sale.

Imprint and color variations may occur from the website to final product due to lighting and angle of photography.
Product variations   We reserve the right to change sizes, colors, materials, price or other specifications on standard products without notice.

Guarantee we will gladly replace any reasonable defects in any PlaqueMaker PLUS product. Variations of size, color, and/or pattern are characteristic of art quality in handmade awards and are not considered defects.

Copyright © Plaquemaker PLUS. All rights reserved.