General Information

 

Send PO and ART to:         Cheri@Plaquemakerplus.com

Send Inquiries to:                Info@plaquemakerplus.com


Production Time
Production time is 5-7 business days.
Setup
The setup fee on all new art is a $60(v).

Personalization
The personalization fee is $4(v)

Proof
There is n/c for the 1st proof. Excessive revisions thereafter are $20(v). Proofs are sent in 2-3 business days from PO submission.
Payment
On all orders, payment is due at shipping.

Shipping
FOB Indiana from 46037.
Rush
Most items can be ordered RUSH if shipment is needed within 5 days of PO submission. Our customer service team can provide more detail and availability to help meet your need.  Rush fee is $100(v) and we will ship within 48 hours.
Repeat orders/Reorders
We welcome and appreciate repeat orders and a new setup fee is not required.
For reorder quantities less than 25 there is a run repeat fee of $20(v)
Minimum order amount
We do have a minimum order amount requirement of $25.
Art Requirements
Vector art in PDF, AI, EPS preferred. Art files for laser engraving must be in black and white.



                                        ADDITIONAL INFORMATION


Perpetual Plaques-small name plates:
Ordered and engraved with order $10(r);
Ordered in a release program $15(r);
Ordered as needed $20(r).
S & H not included
Fulfillment
We offer complete fulfillment services, insertion, label management, order sort and prep, drop ship, product storage, gift boxed, etc..

Release Program
We have complete fulfillment capabilities to manage release programs
Program duration of 1 year or special arrangements can be made

Art
Art fee charge per hour $125/hour(v)
Text Data: Specify names of all fonts used in artwork
If not print ready: send text laid out, line breaks, art placement, font choice, font size, etc.
All artwork is subject to factory approval

Full Color Processes
Submit high-quality color photos and digital images
Exact color matches cannot be guaranteed
Minimum 300 dpi - to size of product
Vector Art file: .EPS, .AI, or .PDF file

Laser Engraving Process
File Formats: Adobe Illustrator CS6; Photoshop C6, Vector
Art must be saved in black and white vector line art mode

 

Shipping:
International Shipments 
will incur a $30(v) fee per location for international doc. prep.
Chargebacks,
duties or taxes may be billed to the distributor up to 90 days or more
2nd/3rd Party shipping 
is available thru Fedex/UPS  for $5 net handling fee.
Address Correction 
charges from UPS/FEDEX will be invoiced at $20/ea
Shipping charges
 are all subject to dimensional measurements
Split Shipments 
are available at $7(v) per destination.
Shipping and handling 
are pre-paid FOB Indiana, with itemized charges added to the final invoice.
Shipping estimates 
are only estimates and can vary 25% + due to fluctuating shipping rates
                                             
 

                                                  TERMS and CONDITIONS
 

Orders submission 
is not complete until an order acknowledgement has been sent from PlaqueMaker PLUS
Inventory Availability 
While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.
Pricing 
is subject to change without notice. Please call to verify the pricing 800.367.5556 or email inquiry to info@plaquemakerplus.com
All sizes, weights,
capacities, dimensions and imprint areas listed are approximate. 
Reorders
 
can vary in art and material due to time.

Sample Policy 
Blank or random samples under $10(z) will be billed at n/c.
Blank or random samples over $10(z) will be billed at EQP.  S & H fees apply.

Changes to an order 
All order changes must be received via email or fax.
Verbal order changes will not be accepted or acted upon

Order Cancellation 
must be received in writing and will incur a $40 minimum charge .All costs incurred prior to order cancellation will be charged and the material is fee is 18%.

Damaged/Missing product shipments
Carefully inspect your order immediately to assure damage did not occur during shipment.  
Sender has to be notified by 15 days for damaged shipment claims to be addressed.
If damage occurs contact our customer service department immediately.    
Photos need to be taken upon arrival of exact packaging and condition.
Claims are not possible if any reshipment has occurred.
The FEDEX or UPS account charged for the shipping is responsible for filing a claim with the shipping courier.
PlaqueMakerPLUS cannot file a damage claim for a shipment not shipped on the PlaqueMaker PLUS shipper account. 
Returns
No shipments will be accepted without prior approval.
Blank product approved for return will be subject to a 15% restocking fee.
Personalized product is not available for return

Over/Under Policy
Orders are subject to a 5% over run or under run of the ordered quantity.

Payment 
is due upon shipping unless credit terms have been authorized.
Credit Card Payments 
will incur a 3% charge if invoice is paid past due date.
Finance Charges 
of 1.5% will be added to invoice per month after due date
Trademarks 
All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to the trademark or artwork rights. All logos in our catalogs or on our websites are for display purposes only. No endorsement of products should be implied. Products and logos shown on website or in any printed material appear solely to illustrate the basic products and decorating options and are not intended to suggest that they were designed by PMP and they are not available for sale.

Imprint and color variations 
may occur from the website to final product due to lighting and angle of photography.
Product variations   
We reserve the right to change sizes, colors, materials, price or other specifications on standard products without notice.

Guarantee
We will gladly replace any reasonable defects in any PlaqueMaker PLUS product. Variations of size, color, and/or pattern are characteristic of art quality in handmade awards and are not considered defects.