General Information

SEND ORDERS and ART to:         Cheri@Plaquemakerplus.com
INQUIRIES to:                               
Info@plaquemakerplus.com

Production Time
Production time is 5-7 business days.

Setup
The setup fee on all new art is a $60(v) for standard products and for signage $100(v).

Personalization
The personalization fee is $6(v) for Qty 1-49 and $4(v) for Qty 50+..

Proof
There is n/c for the 1 proof and 1 revision. Revisions thereafter are $12(v). Proofs are sent in 2-3 business days from PO submission.

Payment
On all orders, payment is due at shipping.

Shipping
FOB Indiana from 46037.

Rush
Most items can be ordered RUSH if shipment is needed within 5 days of PO submission. Our customer service team can provide more detail and availability to help meet your need.  Rush fee is $75(v)

Repeat orders/Reorders
We welcome and appreciate repeat orders and no set up fee required.

Less than minimum
On most products less than minimum qty orders may be available with a fee of $32(v).Our customer service team can provide more detail.

Minimum order amount
We do have a minimum order amount requirement of $25.

Art Requirements
Vector art in PDF, AI, EPS preferred. Artfiles for laser engraving must be in black and white.


           SEND ORDERS and ART to Cheri@Plaquemakerplus.com



                                        ADDITIONAL INFORMATION

NAME BADGES & NAME PLATES
Name Badge reorders have a $15(v) run charge
Perpetual Plaques-small name plates:
Ordered and engraved with order $10(r);
Ordered in a release program $15(r);
Ordered as needed $20(r).
S & H not included

FULFILLMENT
We offer complete fulfillment services, insertion, label management, order sort and prep, drop ship, product storage, gift boxed, etc..

RELEASE PROGRAM
We have complete fulfillment capabilities to manage release programs
Program duration of 1 year or special arrangements can be made

ART
Art fee charge per hour $125/hour(v)
Text Data: Specify names of all fonts used in artwork
If not print ready: send text laid out, line breaks, art placement, font choice, font size, etc.
All artwork is subject to factory approval
Full Color Processes:
Submit high-quality color photos and digital images
Exact color matches cannot be guaranteed
Minimum 300 dpi - to size of product
Vector Art file: .EPS, .AI, or .PDF file
Laser Engraving Process:
File Formats: Adobe Illustrator CS6; Photoshop C6, Vector
Art must be saved in black and white vector line art mode

SHIPPING
International Shipments will incur a $30(v) fee per location for international doc. prep.
Chargebacks, duties or taxes may be billed to the distributor up to 90 days or more
2nd/3rd Party shipping is available thru Fedex/UPS  for $5 net handling fee.
Address Correction charges from UPS/FEDEX will be invoiced at $20/ea
Shipping charges are all subject to dimensional measurements
Split Shipments are available at $7(v) per destination.
Shipping and handling are pre-paid FOB Indiana, with itemized charges added to the final invoice.
Shipping estimates are only estimates and can vary 25% + due to fluctuating shipping rates
                                             
 

                                                  TERMS and CONDITIONS

Orders submission is not complete until an order acknowledgement has been sent from PlaqueMaker PLUS
Inventory Availability While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.
Pricing is subject to change without notice. Please call to verify the pricing 800.367.5556 or email inquiry to info@plaquemakerplus.com
All sizes, weights, capacities, dimensions and imprint areas listed are approximate. 
Reorders can vary in art and material due to time.

Sample Policy 
Blank or random samples under $10(z) will be billed at n/c.
Blank or random samples over $10(z) will be billed at EQP.  S & H fees apply.

Changes to an order All order changes must be received via email or fax.
Verbal order changes will not be accepted or acted upon

Order Cancellation must be received in writing and will incur a $40 minimum charge .All costs incurred prior to order cancellation will be charged.

Damaged/Missing product shipments
Carefully inspect your order immediately to assure damage did not occur during shipment.  
Sender has to be notified by 15 days for damaged shipment claims to be addressed.
If damage occurs contact our customer service department immediately.    
Photos need to be taken upon arrival of exact packaging and condition.
Claims are not possible if any reshipment has occurred.
The FEDEX or UPS account charged for the shipping is responsible for filing a claim with the shipping courier.
PlaqueMakerPLUS cannot file a damage claim for a shipment not shipped on the PlaqueMaker PLUS shipper account. 

Returns
No shipments will be accepted without prior approval.
Blank product approved for return will be subject to a 15% restocking fee.
Personalized product is not available for return

Over/Under Policy
Orders are subject to a 5% over run or under run of the ordered quantity.

Payment is due upon shipping unless credit terms have been authorized.
Credit Card Payments will incur a 3% charge if invoice is paid past due date.
Finance Charges of 1.5% will be added to invoice per month after due date

NSF returned checks will be charged $45
Trademarks All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to the trademark or artwork rights. All logos in our catalogs or on our websites are for display purposes only. No endorsement of products should be implied. Products and logos shown on website or in any printed material appear solely to illustrate the basic products and decorating options and are not intended to suggest that they were designed by PMP and they are not available for sale.

Imprint and color variations may occur from the website to final product due to lighting and angle of photography.
Product variations   We reserve the right to change sizes, colors, materials, price or other specifications on standard products without notice.

Guarantee We will gladly replace any reasonable defects in any PlaqueMaker PLUS product. Variations of size, color, and/or pattern are characteristic of art quality in handmade awards and are not considered defects.

                                                      
                                                                                                                                                                 Feb 2018